Customer Support
At ScholarLMS, we deeply value our customers and their business. And to make sure these are not just empty words, we back this up with our unmatched customer support and unfailing commitment to deliver as much value as we possibly can.
We understand that no matter how efficient a system may be, the initial few days are the most challenging. And as you explore the system even further and explore more advanced options, you will need some assistance.
That is why our robust customer support team is always ready to take your queries and support your online school every step of the way.
But everyone says that. How is your customer support different?
That is a brilliant question. Whether you have a free startup account or are signed up to one of our PRO accounts or have an NGO discounted account, you always get unmatched customer service. Shoot us an email and we guarantee that you will hear from us within 48 hours – almost always sooner.
PRO accounts get additional phone support and training as well so that you can also troubleshoot the basic bugs at your own level.
That is not all, our engineers practically setup your entire LMS for your as a part of the Starter Pack that we offer at no cost ($900 in value) to our paid customers. And to top it all, we offer a 14-day free trial for all our paid accounts – in those 14 days we work hard with your team to setup your entire LMS. And if you do not like it, you don’t pay us a dime! That is the kind of confidence we have in our system and our support.
